The Westin South Coast Plaza — Costa Mesa

Marcos Gutiérrez

★★★★★ 3 months ago

Our stay at The Westin South Coast Plaza was one of the best hotel experiences we’ve ever had. I called ahead with a special request to celebrate my wife’s birthday, and Vivian S in reception was incredibly helpful and professional from the beginning. She handled everything with genuine care and made the process completely seamless. When we arrived, the thoughtful touches in the room made the occasion feel extra special. The room was comfortable, clean , and welcoming, and the overall service exceeded our expectations. What stood out most was Vivian’s responsiveness and the way she went above and beyond to ensure everything was perfect. Her great service is exactly why we’ll continue choosing The Westin for future stays.

E Lee

★★★★★ 3 months ago

Stayed here over the weekend. It is in a great location with plenty of food options nearby. The hotel has various places to sit comfortably both inside and outside. Even though there were conferences, it never felt crowded or too busy. The waterfall in the courtyard is soothing and the midway terrace was peaceful. The pool was a good size and the gym was well equipped. I also liked the amenities in the room like the lavender balm. Small things I wished could be better included some help with the doors when I was pushing the luggage trolley and if they could have factored in my daily credit when I checked out.

Krishna Chaitanya Bhasuru

★★★★★ 8 months ago

An excellent 4 Star property in South California. The staff are super helpful and the food and wine is at the peak… The room was spacious, spotless, and thoughtfully designed with every comfort in mind. The signature Westin Heavenly Bed truly lived up to its reputation, offering one of the best nights of sleep I’ve had in a hotel. Small touches like high-quality amenities, a well-stocked minibar, and excellent in-room dining added to the overall comfort. The property also offers outstanding facilities - an inviting pool, a well-equipped fitness center, and elegant restaurants serving fresh, high-quality meals. Breakfast was especially delightful, with a wide variety of options to suit every taste. One negative use of it is that you need to pay for your car parking, I wish that is included in my room charge rather charging me $45 for one day parking. The Westin strikes a perfect balance of luxury, comfort, and attentive care. I would highly recommend the Westin Hotel to anyone looking for a refined, relaxing, and memorable stay…

ANGELA F

★★★★★ 6 months ago

Upscale hotel in Santa Anna. Room service with breakfast, lunch, and dinner. Restaurant and bar on site. Nice rooms with extremely comfortable beds. Not a budget friendly hotel, definitely pricey, but you pay for what you get. I highly recommend this hotel, but keep in mind parking is $45 a day and valet is $60

Alfredo Carbajal

★☆☆☆☆ 3 months ago

I had a very disappointing experience with the front desk at The Westin, Costa Mesa. The representative working the desk, Raymond, provided extremely poor service from start to finish. He was dismissive, unhelpful, and seemed completely uninterested in assisting guests. Simple questions were met with attitude and minimal effort, which is the opposite of the hospitality you would expect from a hotel of this caliber. Instead of trying to resolve concerns or make the stay more comfortable, he made the interaction feel like an inconvenience. Customer service at the front desk sets the tone for the entire stay, and unfortunately Raymond delivered one of the worst service experiences I’ve had at a hotel. Management should seriously address the level of professionalism and guest service at the front desk. Very disappointing.